Customer service and satisfaction is of the utmost importance to us at Bamboo Auctions. Making property transactions fast, certain and transparent ultimately means making transactions less stressful and this is what we strive to achieve with everything we do in our business.
If ever you feel that we have fallen short of your expectations, we will do everything we can to resolve and improve your experience with us. Ultimately we are committed to providing a professional service to all of our customers.
We are members of The Property Ombudsman and as a result we adhere to their approved complaints procedure. The process is fully transparent and will follow the steps below:
Please note that you will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
You can contact The Property Ombudsman using the details below:
The Property Ombudsman,
43-55 Milford Street
01722 333 306